Return/Exchange Policy

We want you to be happy with the purchases you make.   If you're not satisfied, you may contact us via email at  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and discuss an exchange within 30 days of purchase. You will need to obtain an RA# in order to send an item back to us.  

  • Any toy item in its original condition may be exchanged within 30 days from purchase.

If you can not find a suitable item for exchange, we will issue a Store Credit via email.

How to Return or Exchange an Item

Your Order can be modified within 24 hours after submission ONLY. Please email us at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it immediately with any changes.  Please save your packing slip/receipt. It serves as your receipt if you need to exchange an item.

After speaking with us and notifying us that you will be sending an item back: Send Your Exchange to Our Store at:

THe Toy Chest at The Nutshell; 10 Bassett Street; Milton, Ma 02186

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to the address listed below with the RA# listed on the exterior of the box. Unless it is our error- we do not pay for return shipping.

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your return/exchange within 7-10 days after receipt of your package.

  6. If we are sending you an exhange, we will send that item to you FREE of charge.

Note: unless the return/exchange is due to our error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll replace the damaged item or send you the correct item - free of charge. 


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Nutshell Clothing

Toy Chest Hours

We are OPEN for in-person shopping and would LOVE to see you. As we are receiving new shipments DAILY, By coming into the store, you will have the most up to date and best selection of toys and sizes of clothing.
OPEN 7 days a week!
Monday- Saturday: 10-5
Sunday: 11-4
*Please check-in with the store around holidays for any changes.
****SHOPPING for MPS Toy Drive? Here's how EASY it is! 
1) Come in and visit the shop, select your gift, we will label it for you and either deliver to your school or you can take it with you!
2) CALL US at 617-698-7273 and let us know what child you are buying for and your price range. We'll select an age appropriate gift and take care of the rest for you by delivering your gift to your school or holding it for you to pick up! 
Please follow us on FB and Instagram where you will see *NEW ARRIVALS* posted daily AND any UPDATES to our hours based on holidays